Warranty & Guarantee

Guarantee: Returns, Exchanges, Refunds: We try to do the right thing and give the benefit of the doubt in all instances. It is our goal to exceed your expectations. If, however, you're not happy with any of our products, simply return it to us within 12 months of the order date and we'll promptly exchange it or issue a refund, whichever you prefer, unless of course the product has already been in daily use without problems, or has been subjected to extraordinary wear and tear. All clothing (and slippers and boots) must be returned in new condition.

For example: please do not wear a garment or pair of sheepskin boots for a couple of weeks and then return it for a refund.

Please email us first and let us know you're returning the product. If the problem is our fault, we will pay the return postage to us, but you must let us know first. If you are returning it for exchange, postage is at your expense. If you are returning something for a refund, it is your expense plus the cost to send it to you in the first instance. Please do contact us on one of our international freephone numbers if you are unsure of anything.

Contact NZ Herald Shopping

Freephone:
Australia: 1800 826 374
USA: 1877 632 4978
UK: 0808 234 3801
NZ: 0800 700 151
From anywhere else in the world the number is: +64 3 547 8530.