Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number while it passes through the internet. Your name and details will be kept private in compliance with the New Zealand Privacy Act 1993. Nobody else will have access to your private details and we do not sell nor distribute your personal information to any third parties.

Telephone numbers and email addresses allow us, if required, to contact you about your order.

Your email address will only be used by our shopping partner, the New Zealand Nature Company,  to do the following:

• acknowledge receipt of your order
• email a copy of your invoice/packing slip
• to email any correspondence relating to your order as required

The Small Print

 

Pricing Fluctuations

In some instances there may be small variations to the price shown on your credit card statement from the price you have paid for your products (usually just a few pence/cents and can often work in your favour). This is because of the time delay, and subsequent exchange rate fluctuation, between the day we charge your card and the day your credit card company charges your account.

A surcharge may also be added by some credit card companies for international currency transactions. Despite the fact that we adjust the daily exchange rate in favour of the customer to try and prevent any apparent overcharges, this is something we cannot control. If this happens to you, and although we are not responsible for the discrepancy, in the interest of customer goodwill we will assign the value of the discrepancy as a credit for a future order.

 

Customs Duty & Sales Taxes

Some countries employ random checks on parcels and if you are unlucky you may need to pay a small percentage of the value of your order as a tax to your government. Any customs charges or sales taxes upon entry to your country are excluded from our prices. Should you be charged customs/sales tax please let us know so that we can learn and be better prepared.